Flight & Arrival Logistics

We understand that the moment of arrival is the most important part of the journey for both students and parents. We provide a consistent, reliable greeting process across all of our program destinations.

• The Greeting: As soon as students exit the baggage claim/customs area into the arrivals hall, they will be met by an Arcos Director or official representative.

• Easy Identification: Our staff will be prominently holding an Arcos Journeys Abroad sign, making them easy to identify.

• The "Safe Arrival" Protocol: Once a student has met their Director, we send a "Safe Arrival" email to parents or legal guardians. This confirms they are in our care and provides the local Director's contact information again should you have any immediate questions.

• Seamless Transfer: Arcos provides supervised, private transportation from the airport directly to the student's housing or homestay, ensuring a smooth transition to their new home.

• Expert Assistance: Access dedicated agents who understand Arcos itineraries through the Scholar Trip Webform.

• Airfare Deposit Program: Secure flights with an average deposit of $300–$500 and pay the remaining balance 14 days before departure.

Arriving or Departing Outside of Program Dates: If your travel plans require arrival or departure outside of our official dates, Arcos offers a Concierge Transition Service for $95 per day. This comprehensive support includes:

1. Personalized Airport Transfer: Direct transport to or from the airport.

2. Dedicated Director Support: On-the-ground assistance from our local leadership.

3. Full Residency Care: Homestay accommodations and all daily meals.

4. Continuous Coverage: Comprehensive medical insurance for the duration of your stay.

Most international flights from the US to our Spanish destinations transit through Madrid-Barajas (MAD). To ensure a smooth connection, please follow these essential guidelines:

• The Terminal 4 (T4/T4S) Rule: Ensure your flight lands in T4 or T4S (Terminal 4). We strongly recommend airlines like American Airlines or Iberia, which utilize these specific terminals.

• Avoid Terminal Transfers: Avoid airlines that do not land in T4. Arriving at other terminals requires you to exit security, collect your luggage, and manually transit to T4 to check in again.

• Layover Minimums: We recommend a minimum 2-hour layover in Madrid to account for customs and terminal navigation.

• Single-Ticket Booking: Purchase your entire journey from the same airline on a single ticket. This ensures your luggage is checked through and protects you in the event of airline delays.